Frequently Asked Questions

What is the difference between CPTN and other organizations?

The CPTN is a member driven organization. Our main focus is to service our members. As a result, we strive to provide the best certifications, workshops, examinations and resources that will provide our members with the tools required for them to be successful in the fitness and lifestyle industry.

Our Personal Trainer Certification is considered one of the best in Canada due to our high standards. We require that CPTN Certified Personal Trainers (CPTN-CPT) achieve a passing grade of 75% for application of knowledge in both theory and practical examination components.

Trainers are encouraged to maintain their certification status through continuing education courses (e.g. Conferences, Workshops and Distance Education) to keep ahead in their field. To remain listed as a personal trainer referral on our site, trainers must maintain their certification status. All trainers are verified with submitted proof of completion certificates.

Do I have to be a CPTN Certified Personal Trainer to be a CPTN Member?

No. The CPTN welcomes members from other agencies as well as non-certified individuals and organizations to join its Membership base. You are required to be a CPTN-CPT to be listed on our Find A Trainer page. Please read the Membership Benefits page to learn more about the benefits of becoming a Certified Personal Trainer.

Can I transfer personal trainer status from another organization to become a CPTN-CPT?

CPTN Certified Personal Trainers complete a rigorous set of requirements to earn their distinction. As such, individuals seeking to transfer their existing certification to CPTN are assessed on a case by case basis. To begin the process please provide a completed copy of the attached CPTN-CPT Transfer Application Form (PDF, 90KB).

Note: You will be contacted for the next steps in the application process. Please have updated required documents in scanned digital form to submit as proof of completion.

What is Continuing Education? What are CECs?

Continuing education courses, programs or organized learning experiences are taken after a degree or diploma is obtained to enhance personal or professional goals. You are rewarded with a certain amount of Continuing Education Credits (CECs) after completing the courses. One hour of continuing education equals 1 CPTN CEC, that is the time taken for attending lectures, workshops or seminars, but not including lunch breaks.

Note: Other organizations offer CEUs, or Continuing Education Units which is a number from 0 to 1. CPTN requires the number of hours and proof of completion to waive CPTN CECs through Petitions prior to Certification Renewal.

If I posses multiple CPTN certifications do I need to earn CECs for each certification?

No. If you possess multiple CPTN certifications, for example: CPT, CYS and COATS, you will be eligible to renew all certifications at the same time. Your CECs will be applied to each certification you possess. Your renewal date for all your CPTN certifications will be toggled with your CPTN-CPT expiration date so you will only have one renewal date to focus on.

What benefits does CPTN Membership provide?

You can learn more about our Membership Benefits and partner offers before making a decision to register. You can register online on the Membership page.

What is the cost of CPTN-CPT certification process?

The cost for becoming a CPTN-CPT varies depending on the certification path.

Paths to becoming A CPTN-CPT

Steps

New to Fitness - No experience or formal education

New to personal training but have a degree/diploma in the physical sciences

Veteran certified fitness professional other than personal training

Step 1: Getting started.

Register for The Art and Science of Personal Training workshop: $553.70 CAD

Note: Manual is included.

Order the CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual and register for membership: $95 CAD

Order the CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual and register for membership: $95 CAD.

OR

Register for the The Art and Science of Personal Training workshop: $553.70 CAD

Step 2: Prepare for and write the CPTN-CPT Theory Exam

Vis the Examinations page and write the exam: $204.75 CAD

Visit the Examinations page and write the exam: $204.75 CAD. If you did not order the CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual and register for membership then you may challenge the theory exam at a fee of $262.50 CAD

Visit the Examinations page and write the exam: $204.75 CAD. If you did not order the CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual and register for membership.

OR

Register for The Art and Science of Personal Training workshop then you may challenge the theory exam at a fee of $262.50 CAD

Step 3: Complete the CPT Practical Assessment

Fee for the practical is included in the fee for the theory exam

Fee for the practical is included in the fee for the theory exam

Fee for the practical is included in the fee for the theory exam

Step 4: Submit documents via Document Upload page or to education@cptn.com

  • First Aid (Emergency or Standard)
  • CPR Level C
  • Log of 20 training hours
  • First Aid (Emergency or Standard)
  • CPR Level C
  • Copy of degree/diploma
  • First Aid (Emergency or Standard)
  • CPR Level C
  • Log of 20 training hours or copy of degree/diploma

Total Fee:

*$758.45 CAD

$299.75 - *$262.50 CAD

$262.50 - *$758.45 CAD

Note: Fees marked * excludes cost of First Aid and CPR certifications and examination rewrites. Candidates will need to obtain a First Aid and CPR Level C certification from a recognized First Aid Provider or a provider of their choice.

What should I do if I am unable to complete the registration process?

There are lots of possibilities that would cause an online transaction to fail. Merchants are not provided with exact details of a transaction failure, instead a generic error code is returned. Based on the error code, the following errors are plausible.

Possibilities for Online Transaction Failure:

Failures due to card errors:

  • Your card has expired.
    • A new card might be mailed out while the old card is restricted from certain purchases.
  • Your new card is not activated.
    • New credit cards require activation before first-time use.
    • New pre-paid credit cards require activation before first-time use.
    • Your card might not be supported with the e-commerce provider.
  • Your card has reached its 24 hour limit.
    • You might have maxed out the 24 hour withdraw limit on the card most often set to $500 or $1000.
  • You have previous outstanding charges or several pending charges to be paid.
    • Credit card companies might prevent further purchases due to unpaid credit.
  • Your purchasing habits might have triggered suspicious fraud warnings thus locking out the card.
    • You have not purchased items online or in a long while. Sudden large orders are flagged as being suspicious.

Failures due to personal errors:

  • You might have used an incorrect card.
    • Credit cards and debit cards often share a similar appearance that one can often be mistaken for the other.
  • You have declined the SecureCode or VBV process.
    • You are required to authenticate to prevent fraud or theft of credit cards. This is not the same information that is used at a retail terminal. However, it could be set to be the same information but we advise against that practice.
  • You have entered an e-mail password instead of VBV or SecureCode password.
    • It might be a different password than one used for regular e-mail accounts.
  • You have tried to use another card issued from the same bank without success.
    • Since this bank is the same credit provider, the same restrictions might be applied to all transactions.
  • You have submitted incorrect information.
    • You might need to authenticate with the same details on file with the bank for confirmation.
      • Your name might not be spelled out in full on the credit card
    • You might need to ensure updated address is provided to the bank e.g. from a current bill.
      • Your address might not be spelled out in full and might require abbreviated form.
  • You have tried to order the same item with the same price more than once within an hour.
    • This is considered double billing, and the later orders are rejected. Please wait 1 hour before ordering again.

Failures due to software errors:

  • Your web browser requires updating to support updated digital certificates for secure transactions.
  • Your web browser has JavaScript blocked through anti-virus, firewall, ad-blocking applications or extensions.
    • To resolve this, please unblock our website or disable such applications or extensions for this process.

Failures due to processing errors:

  • Our hosting providers are performing routine maintenance from 12:00 AM to 6:00 AM EST to better serve customers.
    • We apologize for this inconvenience. Sometimes this tends to do more harm than good. In the event of a completed transaction without being redirected to the appropriate page, please contact Education Services and we’ll be able to handle this procedure over the phone.
  • Our website does not load, shows strange programming errors or page is not found.
    • If the issue has not resolved itself within 30 minutes, please contact Technical Support to get the issue resolved faster. Our developer will be looking into the issue as quick as possible to ensure services return.

Internal Policies Regarding Mobile Devices and Examinations:

  • Our examination registration page does not allow iPhone/Android mobile devices.
    • We do not recommend taking examinations on a mobile device with a small screen, poor web browsing experience and limited charge. You will be restricted from registering since our examinations begins after registration.

Note: If the above fail to resolve the issue, please contact Education Services to attempt to process the order over the phone. This process is considered a card-in-hand transaction, therefore the verification requirements are reduced.

Can I register or order over the phone instead of online?

Yes. CPTN can process registrations or orders over the phone. We also accept American Express cards for phone transactions.

Note: We will also continue to provide print and mail-in forms where applicable to offer offline registration support. However, the online method is recommended as it allows for faster processing and distribution of a receipt.

Can I make an e-Transfer Payment?

Yes. Requests for e-Transfer payments can be sent to info@cptn.com and we will notify you of the amount, the e-mail address to send a payment link for the funds and password via a follow-up e-mail or a phone conversation.

Does CPTN share my personal information with other companies?

No. Your personal information will never be imparted to another organization. The CPTN will, however, allow other companies to send promotional or continuing education information to its Members through advertising in its online publications, and through e-mail blasts. This means that companies will never have hands on access to personal contact information or e-mail address.

What happens after I have completed Membership registration?

Your registration will be processed in the order that it is received. You will receive an e-mail with the login details upon approval for the Members Portal and a membership Card will be mailed via Canada Post within 1-2 weeks.

You will begin to receive our e-newsletters which is distributed during the first and third weeks of each month. You will also gain access to back issues of the CPTN Reports, Client Handouts that are available from the Members Portal.

Do I need to renew my Membership status?

Yes. Membership Renewal is required for members who are not certified. You can renew Membership online using the Membership Renewal Form or print and mail-in or e-mail the renewal forms on the Membership page.

For CPTN Certified Trainers renewing their certification status, the membership renewal fee is waived, as such there is no need to renew membership prior to Certification Renewal. Please ensure that the required proof of completion documents are available for online submission.

Where can I find my membership and certification renewal date?

Your membership expiration and certification renewal date is listed on the CPTN Membership card. Certified members have the same, membership and certification renewal dates.

Note: This information is also provided on the Member Account information page from the Members Portal.

What is the purpose of the CPTN Member ID?

Your CPTN Member ID identifies you as a CPTN member on our website. It is used to obtain member rates during registration and login to the Members Portal. Because it becomes difficult to identify a member by name or e-mail address since members are often relatives sharing a single lastname or co-workers sharing a single account, for example: to obtain group rates at conference registrations. As such, another identification method is required, hence the member ID.

Note: There is a misconception that the CPTN member ID is a Personal Trainer License number. It is not a license number as seen listed on various LinkedIn profiles and should be removed. Treat this ID as a bank account number.

What is the proper method of writing a mailing address?

CPTN requires a proper address to ensure packages are delivered. Please follow the format as indicated on Canada Post Addressing Guidelines for civic addresses. When in doubt, enter the expanded form of address abbreviations to ensure correctness.

What is the difference between Member and Trainer status?

The CPTN Member status applies to our member benefits and pertains to certain benefits. You do not have to be a Certified Personal Trainer to become a member. To maintain Membership status, please use the Membership Renewal Online Form.

The CPTN Trainer status applies to our certified trainer benefits. Your status as a CPTN Certified Professional Trainer includes your CPTN membership and requires you to maintain a total of 7 CECs per year (14 CECs every 2 years) once certification status has been achieved. A certification renewal fee is also required on the Certification Renewal page.

What do I do if I lost my CPTN membership card?

You are welcome to order a replacement on the Administration Services page from the Members Portal or await a new updated card upon Certification Renewal. However, the card is a form of identification to receive benefits from our partners.

Note: You can retrieve account details to the Members Portal using the Forgotten Information page.

What can I do if there are no CPTN-CPT preparation workshops in my region?

The Art and Science of Personal Training workshops are scheduled based on geographical demand. If a workshop is not currently offered in your area, please contact Education Services.

We are constantly hosting workshops in different regions depending on the demand and we can inform you of any upcoming workshops planned for your region that have yet to be posted. If you do not require a workshop and wish to move directly to challenging the theory exam we welcome you to do so at your convenience. You can challenge the CPTN-CPT Theory Exam online on the Examinations page.

Note: We recommend that you read CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual before writing the theory exam. You will require the manual for help with the written assignment for the practical assessment.

Do I have to take the Art & Science of Personal Training Workshop?

The Art and Science of Personal Training workshop is recommended for individuals new to the fitness field, transitioning from a non-fitness environment into fitness, or those who do not have an educational background in fitness.

Note: If you have an educational background in fitness but you have been away from the field for more than five years, obtain CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual and consider taking the CPTN-CPT Program Design Tutorial.

What happens if I fail the CPTN-CPT Theory Exam?

If you fail the CPTN-CPT Theory Exam, we invite you to take the CPTN-CPT Theory Exam Rewrite a minimum of 24 hours after your previous attempt or at a later date. Although we admire your motivation, we highly recommend that you do not attempt to rewrite the examination immediately an unsuccessful attempt.

We recommend you review the areas that you did not score well in (any section below an 80%) and re-read those chapters in the CPTN The Art & Science of Personal Training: The Essentials (4th ed.) Manual.

When you are ready to retake the exam, navigate to the Examinations page and take the CPTN-CPT Theory Exam Rewrite.

Note: The examination questions are presented in a random order each time an online examination is viewed.

What happens if I fail the CPTN-CPT Practical Exam?

To complete the CPTN-CPT Practical Assessment you are required to achieve a passing grade of 75% in each of the assessment components. Depending on the area(s) in which you did poorly, CPTN will determine the best course of action required for you to take to continue pursuit of the CPT distinction.

Do I need First Aid and CPR certification prior to participating in a CPTN workshop?

No. CPR and First Aid certifications are not required to participate in a workshop. You will need to provide proof of First Aid and CPR Level C once you reach the practical assessment phase of the certification process. Your certification status is valid only with current First Aid and CPR certification.

Can I transfer CECs from related courses I completed at Other Organizations?

Yes. You can petition the course for CPTN CECs using the CEC Petitions Online Form. We recommend reviewing the Petition Form prior to taking a course so that the required information can be obtained in order to submit a proper petition.

We require proof of completion to be submitted using our Document Upload page or e-mail to education@cptn.com.

Note: You should be able to obtain information from course outlines, website and paper copies for scanning.

How do I obtain status to be a CPTN CEC provider for a course I offer?

To gain CPTN CEC Provider status for a course, the course provider or instructor must complete a CEC provider form to determine if the course is eligible. Please contact Education Services to request the CEC Provider Application form.

Can I work in other provinces with my CPTN-CPT certification?

Yes. CPTN is a national organization and its certifications are recognized nationwide.

Does the CPTN offer career opportunities for its Trainers?

Yes. The CPTN offers several career opportunities for our Trainers on the Members Portal page. Trainers can become Practical Assessors, Course Instructors, or Conference Presenters.

What do I need in order to present at a CPTN Conference?

You need to complete the Conference Presenter Application form found on the Members Portal page and mail-in with all the required documents and items to the CPTN mailing address found on the Contacts page.

Will I able to find a job as a CPTN Certified Personal Trainer at a fitness studio?

While the CPTN Certification is recognized in North America, across Canada and in most facilities, it is important to understand that each organization have their own hiring criteria and they will more than likely interview you for any positions available. Although the CPTN distinction may get you to the interview, your performance in the interview will play a large role in the outcome. CPTN does provide Job Listings of available positions to our Members that is updated on a regular basis.

Note: Certain facilities will hire trainers with specific certifications.

What do I need to do to be included in the Personal Trainer Search listings?

To be listed on the Personal Trainer Search page you must, have a current CPTN-CPT certification, current First Aid and CPR Level C certification. A profile photo can be included to differentiate amongst other unknown faces.

Note: Submission of your Trainer Profile in the Members Portal indicates to CPTN that you have provided permission for specified information to be publicly displayed on our website. You have the capabilities to disable and delete the profile.

Does CPTN Certification include liability insurance coverage?

Due to the varied nature of the positions held by CPTN Certified trainers, liability insurance coverage is not automatically included in your CPTN Certifications. All CPTN Certifications, however, have been pre-approved for liability insurance coverage through several Insurance Providers.

Does CPTN provide me with help in finding fitness clients?

CPTN invites its certified trainers to submit their profiles to be listed on the Find A Trainer search. Only information provided to CPTN for public viewing will be posted. We will also e-mail personal trainer requests received from potential clients seeking a trainer within their region.

Are there facilities that allow me to rent space to train my clients?

Yes. There are several facilities that rent out their rooms or provide space and equipment to trainers to train their clients. For a list of available facilities, please view the Facility Listings page.