Frequently Asked Questions
Answers to Questions
What is the difference between CPTN and other organizations?
The CPTN is a member driven organization and our main focus is to service our members. As a result we strive to provide the best certifications, workshops, examinations and resources that will provide our members with the tools required form them to be successful in the fitness and lifestyle industry.
Our Personal Trainer Certification is considered one of the best in Canada due to our high standards. We require that CPTN Certified Personal Trainers (CPTN-CPT) achieve a passing grade of 75% for application of knowledge in both theory and practical components.
Trainers are encouraged to maintain their certification status through Conferences, workshops and Distance Education (Online/In-Home) courses to keep leaps and bounds ahead in their field. To remain listed as a personal trainer referral on our site, trainers must maintain their certification status.
Do I have to be a CPTN Certified Personal Trainer to be a CPTN Member?
No. The CPTN welcomes members from other agencies as well as non-certified individuals and organizations to join its Membership base. You are required to be a CPTN-CPT to be listed on our Find A Trainer page. Please read the Membership Benefits page to learn more about the benefits of becoming a Certified Personal Trainer.
What benefits does CPTN Membership provide?
Can I register or order over-the-phone instead of online?
Yes. CPTN can process registrations or orders over-the-phone if that method is preferred. We are doing e-commerce through Beanstream for secure online transactions.
We will continue to provide print and mail-in forms where applicable to offer offline registration support. However the online method is recommended since it allows us to process the orders much faster when the transactions are automated.
Does CPTN share Members personal information with other companies?
No. Your personal information will never be imparted to another organization. The CPTN will however allow other companies to send promotional or continuing education information to its Members through the use of a bonded mailing list. This means that companies will never have hands on access to personal contact information or e-mail address.
What happens after I have completed Membership registration?
Your registration will be processed and that includes e-mail of log-in details for the Members Portal and creating the Membership Card.
You will begin to receive our e-newsletters which is distributed during the first week of each month. You will also receive the current CPTN Report and gain access to back issues of each Reports, Client Handouts, and more that are available in the Members Portal.
Your membership card will be in the mail about 3 business weeks after the date of registration.
Do I need to renew my Membership status?
Yes. Membership Renewal is required for members that are not certified and if their status is about to expire. You can renew Membership online using the Membership Online Renewal form or print and mail-in the renewal forms on the Membership page. For CPTN Certified Trainers renewing their certification status, the membership renewal fees are included, so there is no need to renew membership prior to certification renewal.
Where can I find the membership and certification renewal date?
Your membership expiration and certification renewal date is listed on the CPTN Membership card. Certified Members have the same ,membership and certification renewal dates. If you cannot locate your Membership card, the renewal dates are also available online on the Members Portal page, Members Status section.
What is the difference between members and trainer status?
The CPTN Member status applies to our member benefits and pertains to certain benefits. You do not have to be a Certified Personal Trainer to become a Member. To maintain Membership status, please use the Membership Online Renewal form.
The CPTN Trainer status applies to our trainer benefits. Your status as a CPTN Certified Professional Trainer requires you to maintain a total of 7 CEC per year (14 every two years) once certification status has been achieved.
Do I have to take the Art & Science of Personal Training Workshop?
No. The Art and Science of Personal Training workshop was designed to prepare new Personal Trainers to write our Examination. This course includes The Art and Science of Personal Training manual but it can also be purchased on our Books page. Although we recommend taking the course, Trainers with sufficient knowledge can order The Art and Science of Personal Training manual from our Books page to review and register online for an Examination.
What happens if I fail the CPTN-CPT Theory Exam?
If you fail the CPTN-CPT Theory Exam, then we invite you to make a second attempt 24 hours after your previous attempt or at a later date. Please do not attempt to rewrite the examination immediately after failing, although we admire your motivation to gain certification status, you might fail again. You are not alone among the failed candidates, and failing is not a sign of incompetence but a lack of preparation. Our examinations are intended to be difficult for the average trainer, so please do not feel discouraged if a passing grade was not achieved on the first or second attempt.
We recommend reviewing the areas that you did not score well in, now that you have seen the types of questions being asked, you will find rewriting it a lot easier. The examination questions are presented in random order from what was presented first, so do not memorize the order of the answers, know the material instead. Only then should you register for the CPTN-CPT Theory Exam Rewrite on the Examinations page.
What happens if I fail the CPTN-CPT Practical Assessment?
If you fail the Practical Assessment examination, we invite you to make a second attempt approximately 4-6 weeks after your previous attempt. You should review the techniques for the Practical Examination component. Only then should you register for the Practical Examination Re-Assessment on the Examinations page.
What is Continuing Education? What are CECS?
Continuing education courses, programs or organized learning experiences are taken after a degree or diploma is obtained to enhance personal or professional goals. You are rewarded with a certain amount of Continuing Education Credits (CECs) after completing the courses. One hour of continuing education equals 1 CPTN CEC, that is the time taken for attending lectures, workshops or seminars not including lunch breaks.
Can I petition related Continuing Education courses to obtain CPTN CECs?
Yes. You can petition the course for CPTN CECs using the CPTN Petition form on the Members Portal page. We recommend reviewing the petition form prior to taking a course so that the required information can be obtained in order to submit a completed petition form.
You can also find detailed course information from course outlines provided with the instructors contact information or from the course providers web site.
How do I obtain status to be a CPTN CEC provider for a course I offer?
To gain CPTN CEC Provider status for a course, the course provider or instructor must complete the CEC Provider Application form on the Members Portal page.
Does the CPTN offer career opportunities for its Trainers?
Yes. The CPTN offers several career opportunities for our Trainers on the Members Portal page.
What do I need to do in order to present at a CPTN Conference?
You need to complete the Conference Presenter Application form found on the Members Portal page and mail-in with all the required documents and items to the CPTN mailing address found on the Contacts page.
What should I do if I am unable to complete the transaction process?
There are several possibilities that would cause a transaction to fail:
- Your credit card is not activated, has reached its limit, supplied information is incorrect or has address/spelling errors or not consistent with stored banking information. To resolve this, please confirm that the card is indeed valid to use, use another card or call to register if possible.
- You have not completed the information on our forms according to our client side and server side validations. To resolve this, please check the data being submitted is not ignoring the requested format.
- You have ordered/registered for the same item with the same price more than once within 1 hour. This is double billing and the later purchase is rejected. To resolve this, please wait 1 hour before attempting to make another purchase.
- Your web browser is not up to date and requires updating to support modern web technologies. To resolve this, please download the latest version of Google Chrome, Mozilla Firefox, Internet Explorer
Will I able to find a job as a CPTN Certified Personal Trainer in a fitness studio?
Yes. CPTN Certification is recognized in North America. We provide Job Listings of available positions to our Members that is updated on a regular basis. One of the great things about being a Certified Personal Trainer is that it's possible to start a private business outside of facilities; offering to train clients at their workplace, in their homes, in a private studio or in a suitable location for such a purpose.
Does CPTN provide Trainers with help in finding job placements?
Yes. The CPTN receives frequent job postings from club owners and fitness studio managers. Job Listings are posted in the Members Portal page. We provide starter resume templates for new and existing Members to respond to job postings. We have incorporated a quick search feature for our Trainer search that simplifies how clients find Trainers. This is a tremendous boost for our Personal Trainers and it also helps to promote Trainer businesses for those Trainers with web sites. We have also developed a Trainer consultation form which allows clients to schedule a formal consultation with a Trainer when viewing their profiles thus bringing the jobs to the Trainers.
Are there facilities that allow Trainers to rent space to train their clients?
Yes. There are several facilities that are renting out their rooms or providing space to train clients. For a list of available facilities, please view the Facility Listings page.
What do I need to do to be included in the Personal Trainer listings?
In order to be listed on the Personal Trainer Search page. You must be a current member, have current CPTN-CPT certification, current CPR and First Aid certification. Members who are CPTN certified will have to update their trainer profiles using the Profile Update Form. Please note that updates are not instant and requires screening to provide correctness and consistent results to potential clients.