Frequently Asked Questions
What is the difference between CPTN and other organizations?
The CPTN is a member driven organization. Our main focus is to service our members. As a result, we strive to provide the best certifications, workshops, examinations and resources that will provide our members with the tools required for them to be successful in the fitness and lifestyle industry.
Our Personal Trainer Certification is considered one of the best in Canada due to our high standards. We require that CPTN Certified Personal Trainers (CPTN-CPT) achieve a passing grade of 75% for application of knowledge in both theory and practical components.
Trainers are encouraged to maintain their certification status through Conferences, Workshops and Distance Education (Online/In-Home) courses to keep leaps and bounds ahead in their field. To remain listed as a personal trainer referral on our site, trainers must maintain their certification status. All trainers are verified with submitted proof of completion certificates.
Do I have to be a CPTN Certified Personal Trainer to be a CPTN Member?
No. The CPTN welcomes members from other agencies as well as non-certified individuals and organizations to join its Membership base. You are required to be a CPTN-CPT to be listed on our Find A Trainer page. Please read the Membership Benefits page to learn more about the benefits of becoming a Certified Personal Trainer.
What benefits does CPTN Membership provide?
What should I do if I am unable to complete the registration process?
There are lots of possibilities that would cause an online transaction to fail. Merchants are not provided with exact details of a transaction failure, instead a generic error code is returned. Based on the error code, the following errors are plausible.
Possibilities for Online Transaction Failure:
Failures due to card errors:
- Your card has expired.
- A new card might be mailed out while the old card is restricted from certain purchases.
- Your new card is not activated.
- Most new credit cards might require a call to an automated activation service or making an in-store purchase first.
- Your card might not be supported with the e-commerce host because it is too new.
- Your card has reached its limit.
- You might have maxed out the 24 hour withdraw limit on the card.
- You have previous outstanding charges or several pending charges to be paid.
- Credit card companies might prevent further purchases due to unpaid credit.
- Your purchasing habits might have triggered suspicious fraud warnings thus locking out the card.
- You have not purchased items online or in a long while. Sudden large orders are flagged as being suspicious.
Failures due to personal errors:
- You might have used an incorrect card.
- Credit cards and debit cards often share a similar appearance that one can often be mistaken for the other.
- You have entered an e-mail password instead of VBV or SecureCode password.
- It might be a different password than one used for regular e-mail accounts.
- You have tried to use another card issued from the same bank without success.
- Since this bank is the same credit provider, the same restrictions might be applied to all transactions.
- You have submitted incorrect information.
- You might need to authenticate with the same details on file with the bank for confirmation.
- You might need to ensure updated address is provided to the bank e.g. from a current bill.
- You have tried to order the same item with the same price more than once within an hour.
- This is considered double billing, and the later orders are rejected. Please wait 1 hour before ordering again.
Failures due to software errors:
- Your web browser requires updating to support updated digital certificates for secure transactions.
- To resolve this, please unblock our website or disable such applications or extensions for this process.
Failures due to processing errors:
- Our hosting providers are performing routine maintenance from 12:00 AM to 6:00 AM EST to better serve customers.
- We apologize for this inconvenience. Sometimes this tends to do more harm than good. In the event of a completed transaction without being redirected to the appropriate page, please contact email@example.com and we’ll be able to handle this procedure through an alternative method.
- Our website does not load, shows strange programming errors or page is not found.
- If the issue has not resolved itself within 30 minutes, sending a message to our Technical Support will help get the issue resolved faster. Our developer will be looking into the issue as quick as possible to ensure services return.
Note: If the above fail to resolve the issue, please contact firstname.lastname@example.org to attempt to process the order over-the-phone. This process is considered a card-in-hand transaction, therefore the verification requirements are reduced.
Can I register or order over-the-phone instead of online?
Yes. CPTN can process registrations or orders over-the-phone if that method is preferred. We are doing e-commerce through Beanstream for secure online transactions.
Note: We will also continue to provide print and mail-in forms where applicable to offer offline registration support. However, the online method is recommended because it allows us to process orders much faster through our back-end.
Can I make an e-Transfer Payment?
Yes. Requests for e-Transfer payments can be sent to email@example.com and we will notify you of the amount, the e-mail address to send a payment link for the funds and password, via a follow-up e-mail or an over-the-phone conversation.
Does CPTN share my personal information with other companies?
No. Your personal information will never be imparted to another organization. The CPTN will, however, allow other companies to send promotional or continuing education information to its Members through advertising in its online publications, and through e-mail blasts. This means that companies will never have hands on access to personal contact information or e-mail address.
What happens after I have completed Membership registration?
Your registration will be processed in the order that it is received. You will receive an e-mail with the login details upon approval for the Members Portal and a membership Card will be mailed via Canada Post within 1-2 weeks.
You will begin to receive our e-newsletters which is distributed during the first and third weeks of each month. You will also gain access to back issues of the CPTN Reports, Client Handouts that are available from the Members Portal.
Do I need to renew my Membership status?
Yes. Membership Renewal is required for members that are not certified and if their status is about to expire. You can renew Membership online using the Membership Renewal Form or print and mail-in or e-mail the renewal forms on the Membership page.
For CPTN Certified Trainers renewing their certification status, the membership renewal fees are waived, so there is no need to renew membership prior to Certification Renewal. Please ensure that the required proof of completion documents are available for online submission.
Where can I find my membership and certification renewal date?
Your membership expiration and certification renewal date is listed on the CPTN Membership card. Certified members have the same, membership and certification renewal dates.
What is the proper method of writing a mailing address?
CPTN requires a proper address to ensure packages are delivered on-time. Please follow the format as indicated on Canada Post Addressing Guidelines for civic addresses.
What is the difference between Member and Trainer status?
The CPTN Member status applies to our member benefits and pertains to certain benefits. You do not have to be a Certified Personal Trainer to become a member. To maintain Membership status, please use the Membership Renewal Online Form.
The CPTN Trainer status applies to our certified trainer benefits. Your status as a CPTN Certified Professional Trainer includes your CPTN membership and requires you to maintain a total of 7 CECs per year (14 CECs every 2 years) once certification status has been achieved. A certification renewal fee is also required on the Certification Renewal page.
What do I do if I lost my CPTN membership card?
You are welcome to order a replacement on the Administration Services page from the Members Portal or await a new updated card upon Certification Renewal. However, the card is a form of identification to receive benefits from our partners.
Do I have to take the Art & Science of Personal Training Workshop?
The Art and Science of Personal Training workshop is not mandatory. However, you should consider taking the workshop if you are totally new to the fitness field, you are transitioning from a non-fitness environment into fitness, if you do not have an educational background in fitness or if your educational background is in fitness but you have been away from the field for more than five years. The Art and Science of Personal Training workshop was designed to prepare personal trainer candidates to pursue the CPTN-CPT distinction through completion of both the theory exam and practical assessment. This course includes The Art and Science of Personal Training manual.
What happens if I fail the CPTN-CPT Theory Exam?
If you fail the CPTN-CPT Theory Exam, we invite you to take the CPTN-CPT Theory Exam Rewrite a minimum of 24 hours after your previous attempt or at a later date. Although we admire your motivation, we highly recommend that you do not attempt to rewrite the examination immediately after failing.
We recommend that you review the areas that you did not score well in (any section below an 80%) and re-read those chapters in the The Art and Science of Personal Training manual.
When you are ready to retake the exam, navigate to the Examinations page and take the CPTN-CPT Theory Exam Rewrite. Good luck!
Note: Be aware that the examination questions are presented in a random order each time a written attempt is made.
What happens if I fail the CPTN-CPT Practical Exam?
To pass the CPTN-CPT Practical Assessment you are required to achieve a grade of 75% in each of the assessment components. Depending on the area(s) failed, CPTN will determine the best course of action required for you to take to continue pursuit of the CPT distinction.
What is Continuing Education? What are CECs?
Continuing education courses, programs or organized learning experiences are taken after a degree or diploma is obtained to enhance personal or professional goals. You are rewarded with a certain amount of Continuing Education Credits (CECs) after completing the courses. One hour of continuing education equals 1 CPTN CEC, that is the time taken for attending lectures, workshops or seminars, but not including lunch breaks.
Note: Other organizations offer CEUs, or Continuing Education Units which is a number from 0 to 1. CPTN requires the number of hours and proof of completion to waive CPTN CECs through Petitions prior to Certification Renewal.
Can I obtain CPTN CECs from Courses Taken at Other Organizations?
Yes. You can petition the course for CPTN CECs using the CEC Petition online form on the Members Portal page. We recommend reviewing the Petition Form prior to taking a course so that the required information can be obtained in order to submit a proper petition.
Note: You should be able to obtain information from course outlines, website and paper copies for scanning.
How do I obtain status to be a CPTN CEC provider for a course I offer?
To gain CPTN CEC Provider status for a course, the course provider or instructor must complete a CEC Provider Application form. Please e-mail firstname.lastname@example.org to request the CEC Provider form.
Does the CPTN offer career opportunities for its Trainers?
Yes. The CPTN offers several career opportunities for our Trainers on the Members Portal page. Trainers can become Practical Assessors, Course Instructors, or Conference Presenters.
What do I need in order to present at a CPTN Conference?
You need to complete the Conference Presenter Application form found on the Members Portal page and mail-in with all the required documents and items to the CPTN mailing address found on the Contacts page.
Will I able to find a job as a CPTN Certified Personal Trainer at a fitness studio?
While the CPTN Certification is recognized in North America. across Canada and in most facilities, it is important to understand that each facility has its own hiring criteria and they will more than likely interview you for any positions available. Although the CPTN distinction may get you to the interview, your performance in the interview will play a large role in the outcome. CPTN does provide Job Listings of available positions to our Members that is updated on a regular basis.
Does CPTN provide me with help in finding fitness clients?
Are there facilities that allow me to rent space to train my clients?
Yes. There are several facilities that rent out their rooms or provide space and equipment to trainers to train their clients. For a list of available facilities, please view the Facility Listings page.
What do I need to do to be included in the Personal Trainer Index?
To be listed on the Personal Trainer Search page you must, have a current CPTN-CPT certification, current CPR-C and First Aid certification. You must also submit your trainer profile using the Profile Submission page. Please note that updates are not immediately applied to your profile and requires screening to provide verified results to potential clients.
Note: Submission of your Trainer Profile in the Members Portal indicates to CPTN that you have provided permission for specified information to be publicly displayed in the Personal Trainer Index. You may request removal at anytime.