Important: Please login to Members Portal for member rates. All Non-Approved CEC courses require Petitioned approval before Renewal.

Frequently Asked Questions And Answers

What is the difference between CPTN and other organizations?

The CPTN is a member driven organization. Our main focus is to service our members. We strive to provide the best certifications, conferences, workshops, examinations and resources to train members to be successful.

We train people to become professional trainers. We do not approve of smart phone self-workout application or web workout builders. Real trainers can make individual adjustments to improper form and even adapt exercises to suit the client. A real trainer can perform CPR to save a life or call for help. We believe in assistive or monitoring technologies.

Our Personal Trainer Certification is considered one of the best in Canada due to our high standards. We require that CPTN Certified Personal Trainers (CPTN-CPT) achieve a high passing grade in a multitude of tests to move from being an enthusiast to career professional.

Trainers are encouraged to maintain their certification status through continuing education courses (e.g. Conferences, Workshops and Online Courses) to keep ahead in their field. To remain listed as a personal trainer referral on our site, trainers must maintain their certification status. All trainers are verified with submitted proof of completion certificates.

Do I have to be a CPTN Certified Personal Trainer to be a CPTN Member?

No. The CPTN welcomes members from other agencies as well as non-certified individuals and organizations to join its Membership base. You are required to be a CPTN-CPT to be listed on our Find A Trainer page. Please read the Membership Benefits page to learn more about the benefits of becoming a Certified Personal Trainer.

Can I transfer certification status from another organization to become a CPTN-CPT?

CPTN Certified Personal Trainers complete a rigorous set of requirements to earn their distinction. As such, individuals seeking to transfer their existing certification to CPTN are assessed on a case by case basis. To begin the process please provide a completed copy of the attached CPTN-CPT Transfer Application Form (PDF, 90KB).

Note: You will be contacted for the next steps in the application process. Please have updated required documents in scanned digital form to submit as proof of completion.

What is Continuing Education? What are CECs?

Continuing education courses, online courses, live courses, institutional programs or organized learning experiences are taken after a degree or diploma is obtained to enhance personal or professional goals. You are rewarded with 1 Continuing Education Credit (CEC) per contact hour excluding lunch breaks.

Note: Other organizations offer Continuing Education Units (CEUs) which is a value from 0 to 1. CPTN requires the number of hours and proof of completion to waive CPTN CECs through Petitions prior to Certification Renewal.

If I have multiple CPTN certifications do I need to earn CECs for each certification?

No. Trainers having multiple CPTN certifications will be eligible to renew all certifications at the same time. Your CECs will be applied to each certification you possess. Your renewal date for each CPTN certification will be set to the same expiration date as the CPTN-CPT so there will be just one renewal date to focus on.

Note: You can renew multiple at a special rate and use the same CECs for all of them at the time of renewal.

What benefits does CPTN Membership provide?

Membership has benefits over a long-term in cost savings. There is no catch to becoming a member.

If membership expires, then non-member rates would be applicable. If certification expires, we have a gradual overdue renewal process before full recertification is required. Maintaining membership ensures a reduced cost regardless of path taken. You can learn more about the known benefits from the Membership Benefits page.

Note: A membership account also allows CPTN to track individual accumulated CECs overtime online. This enables us to provide special perks to long-term members who wish to maintain their certification distinction with CPTN.

What is the Member and Non-Member cost breakdown of CPTN-CPT certification process?

The cost for becoming a CPTN-CPT varies depending on path taken, education, requirements and membership status.

Paths to becoming A CPTN-CPT

Steps

New to personal training and have no education in the field

New to personal training but have a degree/diploma in the field

Veteran fitness professional in the field

Step 1: Getting started.

Register for The Art and Science of Personal Training workshop: $499 CAD / $559 CAD. Manual is included.

Or

Order the The Art & Science of Personal Training: The Essentials (4th Edition) Manual: $70 CAD / $84.07 CAD.

Note: Non-members will be gifted 1-Year access to complete certification.

Order the The Art & Science of Personal Training: The Essentials (4th Edition) Manual: $70 CAD / $84.07 CAD.

Or

Register for the The Art and Science of Personal Training workshop: $499 CAD / $559 CAD.

Note: Non-members will be gifted 1-Year access to complete certification.

Order the The Art & Science of Personal Training: The Essentials (4th Edition) Manual: $70 CAD / $84.07 CAD.

Or

Register for the The Art and Science of Personal Training workshop: $499 CAD / $559 CAD. Manual is included.

Note: Non-members will be gifted 1-Year access to complete certification.

Step 2: Prepare for and write the CPTN-CPT Theory Exam

Visit the Examinations page and write the exam: $181.20 CAD / $232.30 CAD.

Note: Practice Examinations are recommended before challenging the exam. Rewrite fee $89.25 CAD.

Note: Non-members will be gifted 1-Year access to complete certification.

Visit the Examinations page and write the exam: $181.20 CAD / $232.30 CAD.

Note: Practice Examinations are available. Candidates can challenge the exam. Rewrite fee $89.25 CAD.

Note: Non-members will be gifted 1-Year access to complete certification.

Visit the Examinations page and write the exam: $181.20 CAD / $232.30 CAD.

Note: Candidates in the field or other related disciplines can challenge the exam. Rewrite fee $89.25 CAD.

Note: Non-members will be gifted 1-Year access to complete certification.

Step 3: Complete the CPT Practical Assessment

Cost of practical is included for first attempt in online exam.

Note: Retake fee $125 CAD.

Cost of practical is included for first attempt in online exam.

Note: Retake fee $125 CAD.

Cost of practical is included for first attempt in online exam.

Note: Retake fee $125 CAD.

Step 4: Submit documents via Document Upload page or to education@cptn.com

  • First Aid certificate
  • CPR C/AED certificate
  • 20 hours of Training Log
  • Basic Education
  • First Aid certificate
  • CPR C/AED certificate
  • 2-Year Degree/Diploma
  • Or 20 hours of Training Log
  • First Aid certificate
  • CPR C/AED certificate
  • 20 hours of Training Log
  • Or 2-Year Degree/Diploma

Note: You can exclude the cost of First Aid and CPR, practice examinations and rewrites. Fees exclude the HST.

What should I do if I am unable to complete the registration process?

There are lots of possibilities that would cause an online transaction to fail. Merchants are not provided with exact details of a transaction failure, instead a generic error code is returned. Possibilities for transaction failure can include:

Failures due to credit card errors:

  • Your card has expired.
    • A new card might be mailed out while the old card is restricted from certain purchases.
  • Your new card is not activated.
    • New credit cards require activation before first-time use.
    • New prepaid credit cards require activation before first-time use.
    • Your credit card might not be supported with our e-commerce provider.
  • Your card has reached its 24 hour limit.
    • You might have maxed out the 24 hour withdraw limit on the card most often set to $500 or $1000.
  • You have previous outstanding charges or several pending charges to be paid.
    • Credit card companies might prevent further purchases due to unpaid credit.

Failures due to personal user errors:

  • You have declined the SecureCode or VBV process.
    • You are required to authenticate to prevent fraud or theft of credit cards. This is not the same information that is used at a retail terminal. However, it could be set to be the same information but we advise against that practice.
  • You have entered an invalid VBV or SecureCode password.
    • Your password should not be the same PIN number used at a bank terminal.
  • You have submitted incorrect information.
    • You might need to authenticate with the same details on file with the bank for confirmation.
      • Your card holder name must match the name listed on the card not spelled out in full
    • You might need to ensure updated address is provided to the bank e.g. from a current bill.
      • You have moved and have not updated the bank with address information.
  • You have tried to order the same item with the same price more than once within an hour.
    • This is considered double billing, and the later orders are rejected. Please wait 1 hour before ordering again.

Failures due to user software errors:

  • Your web browser requires updating to support updated digital certificates for secure transactions.
  • Your web browser has JavaScript blocked through anti-virus, firewall, ad-blocking applications or extensions.
    • To resolve this, please unblock our website or disable such applications or extensions for this process.

Failures due to web services errors:

  • Our hosting providers are performing routine maintenance from 12:00 AM to 6:00 AM EST.
    • We apologize for this inconvenience. In the event of a completed transaction without being redirected to the appropriate page, please contact Education Services and we’ll be able to handle this procedure over the phone.
  • Our webserver fails to load a specific page or is returning scripting error codes.
    • If the issue has not resolved itself within 10 minutes, please contact Technical Support to get the issue resolved faster. Our developer will be looking into the issue as quick as possible to ensure services return.

Internal Policies Regarding Mobile Devices and Examinations:

  • Our examination registration page does not allow iPhone/Android mobile phones or tablets.
    • We do not permit taking examinations on a mobile device that is not W3C standard compliant.
    • We do not permit taking examinations on a mobile device that has screen size 7 inches or less.
    • We do not permit taking examinations on a mobile device that have a charge less than the exam duration.
    • We do not permit taking examinations on a computing device behind a PROXY or VPN network IP address.

Note: If the above suggestions fail to resolve the issue, please contact Education Services to attempt to process the order over the phone. This process is considered a card-in-hand transaction and requirements are reduced.

Can I call to register or place an order over the phone instead of the online method?

Yes. CPTN can process registrations or orders over the phone. We also accept American Express cards for phone transactions. All transactions handled over the phone will go through our secure digital terminal.

Note: We will also continue to provide print and mail-in forms where applicable to offer offline registration support. The online method is recommended as it allows for faster processing and distribution of a receipt or return transaction.

Can I make an Interac e-Transfer Payment?

Yes. Requests for e-Transfer can be sent to info@cptn.com. You will be notified of the amount and where to send a payment link to. Password should be provided in a second e-mail or a phone conversation.

Does CPTN share personal information with other companies?

No. Your personal information will never be imparted to another organization. We do accept promotional or continuing education content from our partners and affiliates to be published through us in our online publications or mailing list.

Note: This means that companies will never have direct access to personal contact information or e-mail address.

What happens after I have completed Membership registration?

Your registration will be processed in the order that it is received. You will receive an e-mail with the login details upon approval for the Members Portal.

You will begin to receive our e-newsletters which is distributed during the first and third weeks of each month. You will also gain access to back issues of the CPTN Reports, Client Handouts that are available from the Members Portal.

Do I need to renew my Membership status?

Yes. Membership Renewal is required for members who are not certified. You can renew Membership online using the Membership Renewal Form or print and mail-in or e-mail the renewal forms on the Membership page.

For CPTN Certified Trainers renewing their certification status, the membership renewal fee is waived, as such there is no need to renew membership prior to Certification Renewal. Please ensure that the required proof of completion documents are available for online submission.

Where can I find the membership expiration and certification renewal date?

Your membership expiration and certification renewal date is located on the Member Account information page. Certified members have the same, membership and certification renewal dates.

Note: This information is also provided on the Member Account information page from the Members Portal.

What is the purpose of the CPTN Member ID?

Your CPTN Member ID serves as a form of identification on our website. It is used for authentication to the Members Portal and for verification to obtain member rates during registrations or renewal.

Note: There is a misconception that the CPTN Member ID is a Personal Trainer License Number. It is not a license number as seen listed on various LinkedIn profiles and should be removed. Treat this ID as a bank account number.

What is the proper method of writing a mailing address?

CPTN requires a proper address to ensure packages are delivered. Please follow the format as indicated on Canada Post Addressing Guidelines for civic addresses. When in doubt, enter the expanded form of address abbreviations to ensure correctness.

What is the difference between Member and Trainer status?

Upon initial registration as a non-member for The Art and Science Manual, The Art and Science Workshop or the CPTN-CPT online examination, membership will be given. Membership status allows CPTN to track education progress throughout the site, it also allows obtaining membership rates on other services.

Note: You do not have to be a Certified Personal Trainer to become a member or even maintain certification to remain a member. To maintain Membership status, please use the Membership Renewal Online Form.

You are considered a certified trainer after completing a CPTN certification. Trainer status includes all membership benefits with the addition of being able to start on Personal Training business and obtain insurance from a provider.

Note: To maintain trainer status, please use the Certification Renewal. You will require a total of 7 CECs for 1-Year or 14 CECs for 2-Years with updated First Aid and CPR.

Do I have to take the Art & Science of Personal Training Workshop?

The Art and Science of Personal Training workshop is recommended for individuals new to Personal Training, transitioning from a non-fitness field, or those who do not have an educational background in fitness or health sciences. The workshops are scheduled based on geographical demand.

Note: For candidates with partial or existing background in fitness we recommend ordering The Art & Science of Personal Training: The Essentials (4th Edition) Manual and consider taking the CPTN-CPT Program Design Tutorial.

What happens if I fail the CPTN-CPT Theory Exam?

If you fail the CPTN-CPT Theory Exam, we invite you to take the CPTN-CPT Theory Exam Rewrite a minimum of 24 hours after your previous attempt or at a later date. Although we admire your motivation, we highly recommend that you do not attempt to rewrite the examination immediately an unsuccessful attempt.

We recommend you review the areas that you did not score well in and read those chapters in the The Art & Science of Personal Training: The Essentials (4th Edition) Manual. We recommend reviewing the guidelines while reading the manual.

When you are confident in your revision you can begin the CPTN-CPT Theory Exam Rewrite on the Examinations page.

Note: The theory exam questions are selected at random from each category being tested for each rewrite attempt.

What happens if I fail the CPTN-CPT Practical Exam?

To complete the CPTN-CPT Practical Assessment you are required to achieve a passing grade of 75% in each of the assessment components. Depending on the area(s) in which you scored poorly, CPTN will determine the best course of action required for continuing the pursuit of the CPT distinction.

Do I need First Aid and CPR certification prior to participating in a CPTN workshop?

No. First Aid and CPR certifications are not required to participate in a workshop. You are also not required to be certified to attend a workshop. You will receive a certificate of completion for workshops for complete attendance.

Note: For obtaining certifications or renewal, we will require proof of First Aid and CPR C/AED completion prior to the practical assessment phase of our certification process. Your certification will not be issued without it.

Can I transfer CECs from related courses I completed at Other Organizations?

Yes. You can petition the course for CPTN CECs using the CEC Petitions Online Form. We recommend reviewing the Petition Form prior to taking a course so that the required information can be obtained to submit a proper petition.

We require proof of completion to be submitted using our Document Upload page or e-mail to education@cptn.com.

Note: You should be able to obtain information from course outlines, website and paper copies for scanning.

How do I obtain status to be a CPTN CEC provider for a course I offer?

To gain CPTN CEC Provider status for a course, the course provider or instructor must complete a CEC provider form to determine if the course is eligible. Please contact Education Services to request the CEC Provider Application form.

Can I work in other provinces with my CPTN-CPT certification?

Yes. CPTN is a national organization and its certifications are recognized nationwide at various clubs.

Does the CPTN offer career opportunities for its Trainers?

Yes. The CPTN offers several career opportunities for our Trainers on the Members Portal page. Trainers can become Practical Assessors, Course Conductors, or Conference Presenters.

What do I need in order to present at a CPTN Conference?

You need to complete the Conference Presenter Application form and mail-in with all the required documents and items to the CPTN mailing address found on the Contacts page.

What do I need to do to be included in the Personal Trainer Search listings?

To be listed on the Personal Trainer Search page, members must have a current CPTN-CPT certification, current First Aid and CPR Level C certification. A profile photo is optional but can be included to differentiate amongst other trainers.

Note: Submission of your Trainer Profile in indicates to CPTN that you have provided consent for that specified information to be publicly displayed on our website. You also have the option to disable and delete the trainer profile.

Does CPTN Certification include liability insurance coverage?

Due to the varied nature of the positions held by CPTN Certified trainers, liability insurance coverage is not automatically included in your CPTN Certifications. All CPTN Certifications, however, have been preapproved for liability insurance coverage through several Insurance Providers.

Does CPTN provide me with help in finding fitness clients?

CPTN invites its certified trainers to submit their profiles to be listed on the Find A Trainer search page. We will also e-mail Personal Trainer Requests received from potential clients who fail to find a trainer matching their requirements. We have also partnered with FHMatch to provide a wider target audience of those seeking a trainer.

The best method of obtaining clients is to talk to people about training them in person as those with weight issues are not motivated to seek help and will not admit there is a problem. You are their motivation from the point of contact.